GsysLab designs and builds intelligent, cost-effective and intuitive web applications, cloud systems, desktop applications and mobile apps that help streamline processes for businesses as well as create new revenue streams for start-ups and established businesses alike.

GsysLab is the Cyprus’s leading custom software development company, with a fully in-house 20+ team of expert software developers and technology professionals specialising in both Microsoft and the MEAN stack.

Contacts

7B Kinira, Office 2, 8220 Paphos, Cyprus

contact@gsyslab.com

GsysLab Cyprus (+357) 26 030 450
GsysLab Greece (+30) 210 216 2260

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Support & Maintenance

GsysLab Support Plans

In order to receive technical assistance from a GsysLab Technical Support Engineer (TSE), a support plan is required for all GsysLab software deployments. Customers that have licensed the software through subscriptions, or perpetual customers that have an active maintenance contract, will receive the applicable technical support services described below during the term of their respective agreements.

The Standard Support plan is included with all custom applications. The Advanced Support plan is included with enterprise software applications. Standard Support plan customers may upgrade to the Advanced Support plan for an additional fee. Customers on the Advanced Support plan may also be upgraded to Elite Support plans for an additional fee.

(Updated: November 08, 2021)

Compare Support Plans

Standard

€ 144,00

36,00 €/hour. One time payment
  • Support Hours Included: 4 hours
  • Hours: Mon. - Fri. 9:00 - 17:00
  • Initial Response Times: up to 24hr
  • Minimum Charge: 15min per request
  • OnSite Support: +35 € per visit
  • Out of Hours Support: +35 € / 30min
  • Employment per Request: up to 30'
  • Tier II Engineers
  • Single Elite Engineer
  • WEBEX/AnyDesk Support Sessions
  • Email Support
  • Portal Support
  • Chat Support
  • Phone Support
Select Plan

Advanced

€ 272,00

32,00 €/hour. One time payment
  • Support Hours Included: 8 hours
  • Hours: Mon. - Fri. 9:00 - 17:00
  • Initial Response Times: up to 12hr
  • Minimum Charge: 15min per request
  • OnSite Support: +35 € per visit
  • Out of Hours Support: +35 € / 30min
  • Employment per Request: up to 1hr
  • Tier II Engineers
  • Single Elite Engineer
  • WEBEX/AnyDesk Support Sessions
  • Email Support
  • Portal Support
  • Chat Support
  • Phone Support
Select Plan

Elite

€ 448,00

28,00 €/hour. One time payment
  • Support Hours Included: 16 hours
  • Hours: Mon. - Fri. 9:00 - 17:00
  • Initial Response Times: up to 8hr
  • Minimum Charge: 15min per request
  • OnSite Support: +35 € per visit
  • Out of Hours Support: +35 € / 30min
  • Employment per Request: up to 1hr
  • Tier II Engineers
  • Single Elite Engineer
  • WEBEX/AnyDesk Support Sessions
  • Email Support
  • Portal Support
  • Chat Support
  • Phone Support
Select Plan